Referral, visit, recovery, follow-up.

Patient journeys and clinic blueprints in one workspace, hosted in the EU, with roles and audit logs for teams that work with sensitive material.

First physiotherapy visitPAPatientCACarer

Referral

Booking

Arrival

Consult

Follow-up

Touchpoints

GP letter

Phone line

Reception

Treatment room

SMS reminder

Emotion

Pain points

Pain

Letter arrives after call

PAT-1

Pain

Phone line busy 20 min

PAT-4

Pain

Signage to unit unclear

PAT-7

Opportunity

Plan explained well

OPP-2

Opportunity

Exercises on paper only

OPP-5

Blueprints for the clinic.

Frontstage and backstage lanes with a line of visibility show the patient's wait and the booking system behind it on the same page.

Clinic visitService blueprintLine of visibility

Patient

Checks in at the kiosk

Waits, watches the board

Consultation

Frontstage

Reception confirms the referral

Nurse calls the name

Doctor explains the plan

Line of visibility

Backstage

Referral matched in the system

Room allocated

Notes dictated

Systems

Patient record

Scheduling

Dictation

Evidence from patient interviews.

Transcripts go into the research hub. Insights are reviewed by a person before they attach to a pain point. Nothing is published by a model.

Switching interviews, round 27 transcripts12 insights

Interview 04line 118Accepted

The regulatory wait reads as failure when nobody says anything.

“Nothing has happened for twelve days. Did it work? I was about to call and cancel the whole thing.”

Evidence forPAT-3Silence during the regulatory waiting period

Interview 07line 52Proposed

People close the calculator when it asks for the EAN code.

“Why do I need my meter number just to see a price? I don’t even know where it is.”

Confidence highAcceptEditDismiss

Draft a map for a landlord switching three flats at onceDraft

Hosted where your data must stay.

Servers in Germany and Finland, encrypted at rest, four roles, an audit log, and a DPA built into the terms.

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Expires30 Sep 2026

EU hostingHetzner, Germany and Finland

RolesViewer, editor, admin, owner

Audit logEvery significant change

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Questions teams ask

Is Journima suitable for patient-identifiable data?

Journima is designed for research and service-design material, not for clinical records. Keep transcripts pseudonymised; the research hub works just as well without names.

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