Connected where it counts.

We would rather ship one integration that works every morning than twenty logos on a page. Here is what connects today, and what is next.

IntegrationsGoogle SheetsConnected

CX metrics 2026Sheet “Weekly” · A1:F53 · refreshes daily at 06:00

Refresh

Column	Metric	Latest
B · Completion	Switch completion	68.4 %
D · Calls	Calls per 100 switches	47
F · NPS	NPS after first bill	23

Per-workspace OAuth. An admin can disconnect at any time; the metrics keep their last values.

Google Sheets.

Bind a metric to a range in a sheet and it refreshes daily. Most teams already have a CX sheet; this makes it the source for the map.

Per-workspace OAuth. Connected by an admin, revocable by an admin.
Any number of bindings. One sheet can feed every metric in the library.

MetricsSynced from Google Sheets, 06:00

Switch completion

68.4%

+2.1 vs last month

Calls per 100 switches

Phone58

Chat47

App31

Chat above the 45 threshold

NPS after first bill

+5 vs last quarterTarget 30

Jira Cloud.

On the Business plan, link a portfolio item to the Jira issue that delivers it, or create the issue from the item. The key and status follow the item into the portfolio table and onto the map card.

One site per workspace. Connected by an admin over OAuth, removable by an admin.
Read, not rewrite. Journima reads the issue every day and on demand. The only thing it writes to Jira is the issue you ask it to create.

Switching to Lumo: residentialMKOHIS

Awareness

Compare

Switch-over

First bill

Touchpoints

Price-comparison ad

Calculator

Six-step form

Confirmation text

First bill in the app

Emotion

Pain points

Pain

Advertised tariff hides the standing charge

PAT-1

Pain

Calculator demands the EAN code first

PAT-4

Opportunity

Pre-fill the form from the calculator

OPP-3

Pain

Silence during the regulatory wait

PAT-3

Pain

Pro-rated first month looks like a price hike

PAT-5

Excel and CSV.

Import stages and cards from a spreadsheet to get a map started. Export the portfolio to CSV when the roadmap team wants it in their own tool.

New mapTemplates9 starters

Basic customer journey

Detailed customer journey

B2B buyer journey

E-commerce purchase journey

Employee onboarding

Patient journey

Service blueprint

Support & complaint journey

Day in the life

Blank canvas

On the roadmap.

Linear, on the same footing as Jira: link a portfolio item to the issue that delivers it. If you need it, tell us; that moves it up.

PortfolioChart16 items

Not startedIn progressDoneBubble size is cost · Sample data

Questions teams ask

Is there an API?

Not a public one yet. If you have a concrete integration in mind, write to us and we will talk about it.

Can I embed external content in a map?

Yes. The embed lane type holds videos, prototypes and documents inside a cell.

Keep exploring

See your journeys take shape.

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