Offer letter to first real win.
Employees have journeys too. Map onboarding, role changes and exits with the same rigour as customer journeys, and fix the handoffs that lose good people early.
Offer
Before day 1
Week 1
Month 1
Month 3
Touchpoints
Offer email
Laptop shipped
Team intro
First PR
Review
Emotion
Pain points
Pain
Contract PDF unsigned 6 days
Pain
No access on day 1
Pain
Buddy assigned late
Opportunity
Dev env in one command
Opportunity
Review template helps
Roles as personas.
The new hire, the manager and the buddy each see onboarding differently. Three curves on one map make the access-on-day-one problem everyone's problem.
Marta, busy parentOndřej, price hunterIngrid, landlord
Numbers from People Ops.
Time to first commit, 90-day retention and onboarding survey scores sit next to the stage they belong to, refreshed from your HR sheet.
Switch completion
68.4%
+2.1 vs last monthCalls per 100 switches
Chat above the 45 thresholdNPS after first bill
23
+5 vs last quarterBlueprint the handoffs.
IT, HR and the hiring manager each own a step. A blueprint shows who does what before day one, and where it stalls.
Patient
Checks in at the kiosk
Waits, watches the board
Consultation
Frontstage
Reception confirms the referral
Nurse calls the name
Doctor explains the plan
Line of visibility
Backstage
Referral matched in the system
Room allocated
Notes dictated
Systems
Patient record
Scheduling
Dictation
Questions teams ask
Is there an employee onboarding template?
Yes. It ships with offer, pre-boarding, first week, first month and first quarter stages and lanes for the new hire and the supporting teams.
Keep exploring
See your journeys take shape.
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